In the present document the general conditions of contracting are established and its purpose is to regulate the contractual relations that can be established between Exclusivas Novadecor S.L. with address in Avd. Zarandoa 12, 48015 Bilbao (Vizcaya) with CIF, B-48806236 and users who contract the products/services offered through the website www.wooprugs.com

The user declares that he/she is of legal age and has the necessary legal capacity to contract the services offered in www.wooprugs.com The use of the website and/or the purchase of any of the products/services displayed in www.wooprugs.com implies the acceptance as a user, without reservations of any kind, of all the general contracting conditions reflected in this document.

The following are the general conditions for the sale of the products and services displayed on www.wooprugs.com:


Each product offered on the website is clearly and visibly displayed along with its features and price. The prices shown are in dollars. .

The shipping costs for all orders are free and with the delivery time indicated on the article.

EXCLUSIVAS NOVADECOR S.L. reserves the right to modify the prices of the items offered on the website, being the basis for billing the rate/s in force at the time the order is placed. It may also modify the percentages corresponding to the shipping costs if necessary and without prior notice. The prices and availability of the products are valid except for end of stock, typographical errors and stock-outs.

EXCLUSIVAS NOVADECOR S.L. reserves the right to decide at any time the products that appear and are offered to users through the website www.wooprugs.com, being able in any case to include or delete products, these being governed, unless otherwise stated, by the provisions of the general conditions that are in force at that time.

For the purchase of products on the website, it will be necessary for users to follow the instructions displayed on the screen, bearing in mind that:

1) It is essential to correctly fill in the electronic form that appears on the website at all times, following the instructions included therein.

2) The user will add the product(s) of his/her choice in the shopping cart or basket, according to the indications that appear on the screen. Once the products have been chosen, you must accept the purchase, which will imply full acceptance of each and every one of these general conditions, the purchase price being the current one at the time the order is placed.

3) The user guarantees that he/she has full capacity to make the purchase, that he/she is the holder of the credit/debit card with which he/she confirms the payment and that the account associated with the same has sufficient funds to make the purchase.

Once the purchase has been made and paid for, www.wooprugs.com will send the user an e-mail containing a receipt of the purchase made, and the customer may request the corresponding invoice if he/she so wishes.


The payment of the purchased goods and the shipping costs, amount that will appear on the screen, can be made by any of the following payment methods:

• By credit/debit card Visa or Mastercard.

• Bank transfer, made in favor of EXCLUSIVAS NOVADECOR S.L. in the following account number: C.C:CODIGO BIC (SWIFT) CAIXESBBXXX IBAN ES78 2100 9144 3502 0006 0501, indicating in the title of the transfer the order number.

The customer will have a maximum of 5 days between the placement of the order and its payment. Orders will be shipped to the user upon receipt of the payment by bank transfer within the indicated deadlines.


In case of stock shortage or temporary unavailability of the product www.wooprugs.com undertakes to immediately communicate the delivery time provided by the factory, and if this time does not meet the user’s expectations, the user may cancel the order even after having paid for it, and the money received will be promptly refunded.

Regardless of the destination of the order, if the user places an order for several products with different delivery times, the delivery time to be taken into account will be the longest, in order to be able to send all the items in a single shipment. The user can request via e-mail to woop@wooprugs.com and indicating the order number, the shipment separately, applying then an increase in transport costs derived from the realization of separate shipments.


At the time of delivery, the customer must check the condition of the goods in the presence of the carrier and, in case of damage, specify the damage on the delivery note, indicating the type of damage or deterioration. The delivery note must be signed by both the receiver and the courier. Likewise, the user must communicate such damage or deterioration to www.wooprugs.com through its customer service by sending an e-mail to woop@wooprugs.com within a maximum period of 24 hours in order to inform the insurer and manage the restitution of the damaged products in the shortest possible time.


All products offered on the website www.wooprugs.com have a legal warranty of 2 years from the date of purchase. To exercise your warranty rights on any product it is essential to have the receipt/invoice of purchase. The warranty does not cover damage caused by improper use of the product/service.


EXCLUSIVAS NOAVDECOR S.L. may modify the terms and conditions stipulated in this contract, totally or partially, by publishing any change in the same form in which these general conditions appear or by means of any type of communication addressed to the users of the website www.wooprugs.com. The validity of the general conditions is directly linked to their exposure, in such a way that after their total or partial modification, the modified general conditions will become valid.

In the event that any provision or provisions of these or any future general terms and conditions shall be held invalid or unenforceable, in whole or in part, by any competent court, tribunal or administrative body, such invalidity or unenforceability shall not affect the other provisions of the general terms and conditions.

The non-exercise or non-performance by EXCLUSIVAS NOVADECOR S.L. of any right or provision contained in these general conditions shall not constitute a waiver thereof.