Shopping Details

From www.wooprugs.com we want to explain how you can buy in a simple, quiet and 100% safe way any of the products we offer on our website. For us it is very important to do it in a clear and transparent way. If you have any questions, please contact us by phone at +34 944753869 or via e-mail at woop@wooprugs.com.

HOW DO I ORDER?

Shopping at www.wooprugs.com is clear and simple. Feel free to browse our categories and click on the picture of the product you want to see or buy. If you finally want to buy the product with a simple click it will be added to your shopping cart, which you will be able to see at any time on the right side of the page. In this simple way you can add as many products as you want. Once you have completed your product selection click on the CART button below the list of products in your shopping cart.

In the cart you will see all the items you have selected and you can continue shopping by clicking on CONTINUE SHOPPING if you see that you still have something pending or you can click on the NEXT button to continue with the purchase process of the products you have already selected. At this point, you only have to follow the instructions that will appear on the screen, which consist of registering by filling in the necessary information to process your order (name, address, etc.) and the payment method that best suits your preferences (credit/debit card, transfer).

Once payment has been made, you will receive an email confirming your order and all the information you have previously provided. Now you just have to wait and you will receive your order comfortably at home in the shortest possible time!

WHAT PAYMENT METHODS ARE AVAILABLE?

www.wooprugs.com offers several payment methods that guarantee your confidentiality and security. You will be able to choose any of them at the time of payment.

Credit card payment:

We accept Visa and Mastercard credit cards. All online payment transactions with Credit Card are made through Abanca’s secure connection gateway. When you make the payment you access directly to Abanca’s payment gateway, which means that we never have access to your bank details, thus guaranteeing your security and confidentiality.

Payment by wire transfer:

If you choose this way you will have to pay the exact amount of your purchase, but to make it clearer we will indicate in an e-mail that you will receive in your mailbox the amount to be paid and our bank details:

Exclusivas Novadecor S.L.: C.C.:  La Caixa IBAN ES78 2100 9144 3502 0006 0501

For international transfers, if you live outside Spain, the information is as follows:

CODIGO BIC ( SWIFT) CAIXESBBXXX IBAN ES78 2100 9144 3502 0006 0501

To make the process as clear as possible, it is important that when you make the transfer you put the order number in the concept. This will allow us to locate the payment as soon as possible so that we can prepare your order and get it to you swift. For your convenience we offer a maximum of 5 days between placing the order and making the payment, so that you have enough time to do it comfortably. Once we receive the payment (sometimes it can take several days from the moment the payment is made until we receive it) we will send you the order within the deadlines indicated to you.

ACCEPTANCE OF PURCHASE CONDITIONS

From the moment you click on the “Checkout” button, it will be understood that you agree with the purchase conditions mentioned here.

WoopRugs reserves the right to modify the commercial offer offered on its website at any time. It also makes every effort to provide information that is accurate and free of typographical errors. In case of any error beyond our control, we will proceed immediately to correct it. If there is a typographical error and a customer has made a purchase decision based on such error, WoopRugs will notify the customer and the customer will have the possibility to cancel the purchase without any cost.

SHIPPING COSTS AND DELIVERY TIMES

Free shipping. All possible costs arising from customs duties shall be borne by the customer.

Delivery times will be between 4 and 5 weeks.

RETURN OF GOODS

Defective products

For returns of defective products, you have 7 days from receipt to present a complaint. Please send us an email to woop@wooprugs.com indicating the order number, your name, telephone number and a photo/s where you can clearly see the defect of the product you have received. At that time the photo/s will be evaluated by our quality department. If accepted, we will proceed to the automatic collection and replacement of the material as soon as possible.

Non-defective products

No returns or exchanges will be accepted as all the products we work with are made on demand.

The goods are checked, inspected and leave our warehouses in perfect conditions.

You should check, before the carrier leaves, that the package is in perfect condition. If you see any marks on the packaging, note them on the receipt that the agency will give you to sign. If you open the package and you notice any incident, please contact us at woop@wooprgus.com within 12 hours of receipt of the package, so that we can complain to the shipping agency.

In case of return, both the amount of the item and the shipping costs will be refunded once the product has been checked.

GUARANTEE

Products are guaranteed for 2 years. This guarantee covers only manufacturing defects, never damages caused by misuse, faulty installation or external repair or other reasons.

WHAT WILL MY DATA BE USED FOR?

At www.wooprugs.com we are very committed to the privacy of your data. We undertake not to use the data provided by customers in compliance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, for any purpose outside the attention of the purchase order. Only the relevant data will be transferred to the collaborating companies in charge of providing the services necessary for you to receive your order. They shall not be assigned or sold in any other case.

Only if you authorize us will we send you information about new products, services and offers from Woop Rugs and its companies.

In accordance with current legislation, all wooprugs.com customers have the right of access, opposition, rectification and cancellation of their data. In addition, at any time, the customer can express his desire not to receive any type of advertising, simply by sending us an email to woop@wooprugs.com.

If you prefer, write or call us! In www.wooprugs.com we will be happy to assist you and clarify any questions you may have.