Return & Refund Policy


1. The CONSUMER has the same rights and deadlines to proceed to make the return and / or claim the possible vices or defects in the product or service, both online and offline.

2. The CONSUMER has a period of fourteen calendar days, counted from the date of receipt of the product, to return the product. Unless the return is made due to defects in the product, the costs relating to shipping will be borne by the CONSUMER. The product must be returned in its original packaging and in perfect condition, however returns of those manufactured to order such as customized or custom-made products are not accepted.

To execute the return the customer must notify its intention to return the product/s by sending an email to the address, indicating the products to be returned and the reasons for the return. will communicate in the shortest possible time the way in which the customer can return the goods to be returned.

Upon receipt of the returned goods together with the receipt of purchase at the warehouses of , it will check the condition of the returned material, material that must be in perfect condition and in its original packaging. Once the appropriate checks have been made, will proceed to exchange the returned merchandise for another previously indicated by the customer or for a voucher for the amount of the purchase, excluding shipping costs.

3. The right of withdrawal may not be applied in the following cases:

– If the product is not presented in perfect condition.

– If the packaging of the product are not the original ones or if they are not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, being prohibited the use of seals and adhesive tapes applied directly on it.

– When the product is opened without being able to demonstrate that it has not been used.

– In the software applications that are directly downloaded through the portal.

– When they are personalized products or those, that for reasons of hygiene or other legally foreseen exceptions, are not susceptible of this right.